When a company approaches outsourcing for the first time, the questions often far outnumber the answers. Several queries from senior executives participating in Executive Discussion Forums on outsourcing provide a snapshot of the choices and challenges facing newcomers to outsourcing:
- “What timeline can we expect, and what kind of partner do we need?”
- “Which processes should we outsource, and which should we keep?”
- “How do you structure the deal to allow for changes in the business environment over the course of the arrangement?”
- “Can you outsource a business function whose processes are broken, or do you need to fix it first and then outsource?”
- “We have projects going all the time; how do you juggle all those projects and introduce outsourcing without the disruption?”
How does a company answer all these questions and get the most from an outsourcing arrangement without going through a painful process of trial and error?
One good way is to ask a company like ATEN UK to help and advice on outsourcing. We have already developed and refined techniques for high-performance outsourcing in the UK and Far East in a global cross-industry.
Our experienced outsourcing team is sophisticated in their approach to managing outsourcing arrangements for maximum business results.
As a consequence, our customers experienced a better, broader business benefits from outsourcing and are highly satisfied with the results.
While some may contend that outsourcing starts with a bang and ends with a whimper, these experienced practitioners demonstrate that when outsourcing is done well, benefits and satisfaction actually increase rather than fade over time.
Companies have a variety of requirements for their outsourcing partners, including process expertise, industry knowledge and many other factors, in addition to attractive pricing.
We have experience in transportation services, retail, consumer goods and industrial equipment, and health industries.
Discussions at Accenture Executive Discussion Forums in Frankfurt and Chicago revealed that many look for continuous cost reduction, which implies continuous process improvement. As one Experienced outsourcer at a global consumer goods manufacturer expressed it,
“When I tell my superiors that our benchmarks showed that we are in the top 20 percent in our industry, they just tell me, ‘Good job, now take your benchmarks and go back to your desk and do better next year.’”
Outsourcing as a strategic business tool has been around for well over a decade, long enough for a certain folklore to grow up alongside the facts. Every experienced executive has heard an anecdote about outsourcing deals going badly. Virtually everyone, as a result, can agree that building high-performance outsourcing arrangements calls for an unusually sophisticated blend of skills. This is what we at Aten UK bring to you for your requirements year after year.